Reopening of MHC Services


Communications & Resources 

Reopening Toolkit for Practices

Practice Re-opening Update Request Form 

Reopening Schedule 

Behavioral Health Services 

Week of July 27, 2020

Outpatient Behavioral Health (Traverse City):

  • Transitioning from telephonic only to telemedicine visits using secure CareConvene platform. In-person appointments are available for those patients who are unable to use CareConvene or participate in a telephone visit.
  • Partial Hospital Program (Traverse City):
    • Continuing with televisits using “Zoom for Healthcare” (M-F, 9 am - 2:15 pm) after an in-person appointment for nursing, psycho-social, and psychiatric assessments.
    • To make a referral, call 231-935-6880.
    • For additional details, see PHP flyer.

Week of June 29, 2020

Outpatient Behavioral Health (Traverse City):

  • Partial Hospital Program (Traverse City):
    • Reopening with televisits using Zoom (M-F, 9 am - 2:15 pm) after an
      in-person appointment for nursing, psycho-social, and psychiatric assessments.
    • To make a referral, call 231-935-6880.
  • Outpatient Behavioral Health Services: During the COVID-19 pandemic, our staff has provided one-on-one virtual appointments through phone/telehealth services by working remotely from home; now our staff will be providing virtual appointments while working in the office.
  • Mental Health, Substance Use Disorder, and Medication-Assisted Treatment Services: Continuing to take referrals for new patients.
  • Recovery Coaching: Available by phone or in-person at Munson Medical Center.
  • IOPE (Intensive Substance Use Disorder Evening) Services: Accepting referrals for a July 9 orientation. Both individual and group services will be virtual through telehealth.
  • Outpatient Psychiatry: Continuing telehealth visits with limited openings.
    • To make a referral, call 231-935-6382.

Cafeterias 

Week of June 1, 2020

  • Cafeterias will be open to staff/providers only; not patients/visitors. 
  • Social distancing will be enforced and congregating discouraged.

Cardiovascular Services 

Week of July 27, 2020 - Cardiac Rehab

  • Charlevoix: Expanding hours and staff based on volumes.
  • Frankfort (POMH): Reopening Phase III program.
  • Gaylord: Expanding hours and staff based on volumes.
  • Manistee: Expanding hours and staff based on volumes.
  • Traverse City: Expanding capacity in Phase II program and reopening Phase III program.

Week of July 6, 2020

  • Cardiac Rehab: Charlevoix: Reopening at 50% schedule.

Week of June 22, 2020 - Cardiac Rehab

  • Manistee: Reopening Phase III rehab.

Week of June 8, 2020 - Cardiac Rehab

  • Cadillac: Expanding to 75% in-person visits.
  • Frankfort: Will open POMH to 25% in-person visits.
  • Gaylord: Expanding to 75% in-person visits.
  • Grayling: Expanding to 75% in-person visits.
  • Traverse City: Expanding to 75% in-person visits. Adding EECP services. 

Week of May 25, 2020

  • Traverse Heart & Vascular (THV): Piloting expansion to 75% in-person visits.

Week of May 18, 2020 

  • Traverse City, Cadillac, Manistee, and Gaylord Cardiac Rehab sites will open at 50% schedule.  

EEG

Week of May 18, 2020

  • Munson Medical Center will open to limited outpatient adult and pediatric studies.

Healthy Futures

Week of July 27, 2020

  • Reopening in-person visits at MMC by 2 days/week, prioritizing high-risk moms.

Lab Services 

For more information on lab services click here 

Week of July 13, 2020 

  • Gaylord: Otsego Memorial Hospital’s main lab site will now be by appointment only.

Week of June 22, 2020

  • Benzonia: Reopened lab draw location (W, Th, F, 8:30 am – 4 pm).
  • Elk Rapids: Reopening lab draw location.
  • Manistee: Reopening Wellston location with limited hours (T, W, Thr, 8 am – 4:30 pm).
  • Suttons Bay: Reopening lab draw location.

Week of June 15, 2020

  • Charlevoix: Expanding to full-time hours in the main lab.
  • Elk Rapids: Reopening lab draw location.
  • Suttons Bay: Reopening lab draw location.

Week of May 25, 2020 

  • The lab draw sites at Traverse Bay Internal Medicine and Kingsley will open.

Week of May 18, 2020 

  • West Front Primary Care draw station will open.

Oncology Services 

Week of July 13, 2020

  • Rehab at Cowell Family Cancer Center (Traverse City):
    • Physiatrist Services: Reopening at 1 afternoon (Tuesday) every other week then expanding to 1 afternoon (Tuesday) a week, as volumes dictate
    • Physical Therapy: Reopening at 2 days/week (Monday/Friday) in the Wellness Suite. Cancer patients currently being seen at Foster Family Community Health Center will now be seen at CFCC.
    • Occupational Therapy/Speech-Language Pathology: Reopening as needed and will expand based on patient demand.

Week of June 1, 2020

  • Brachytherapy and Space Oar Procedures: Re-initiating consistent with surgical services reopening.
  • Medical Oncology: Increasing in-office visits to 50% with remaining 50% provided via telehealth.

Week of May 18, 2020

  • Regional Infusion Clinics: Initiated non-chemotherapy infusion.

MHC Ambulatory Clinics (Primary Care & Specialty) 

Week of June 15, 2020 

  • Expanding to 75% in-person visits for most practices, including physicals and wellness exams for patients <65 years of age with prioritization given to patients with chronic conditions needing timely medical management.

Week of June 8, 2020

  • Expanding to 75% in-person visits for most practices by mid-June, including wellness and preventive visits.

Munson Manor (Traverse City)

Week of June 29, 2020

Week of June 1, 2020

  • Will partially reopen to guests with limited office hours (8 am – 6 pm).
  • Guest room reservations will be limited to 6 checkouts/day.

Obstetrics

Week of June 29, 2020

  • Grayling: Reopening for obstetrics services on Wed., July 1.

Occupational Health 

Week of June 29, 2020

  • Manistee: Reopening with limited hours (T, Th, 9:30 am – 5 pm).

Outpatient Pharmacies 

Week of June 1, 2020

  • MMC Discharge Pharmacy: Off-duty employees will now be able access the MMC Discharge Pharmacy on-site (mask required).
  • All Outpatient Pharmacies: Curbside service will continue.

Pulmonary Rehab

Week of June 22, 2020 

Reopening the following locations with limited in-person visits; schedules vary by location due to facility constraints.

  • Cadillac
  • Frankfort (Paul Oliver Memorial Hospital)
  • Gaylord
  • Kalkaska
  • Traverse City

Pulmonary Function Testing

Week of May 25, 2020

  • Charlevoix and Gaylord PFTs to reopen with limited outpatient schedules consistent with other locations.

Week of May 18, 2020 

  • Pulmonary Function Testing will reopen at all MHC hospital locations with limited schedules.

Radiology Services 

Week of June 15, 2020

  • Ultrasound:
    • Cadillac: Expanding to 100% capacity in response to demand.
    • POMH (Frankfort): Expanding to 4 days/week in response to demand.

Week of June 1, 2020

  • General X-Ray:
    • Locations currently open will now accept all walk-in patients. (NOTE: stat/urgent no longer required on order form.)
    • Interlochen location to re-open.
  • Other Modalities: Increasing appointment availability based on demand.
  • MRIs Requiring General Anesthesia: Munson Medical Center to begin scheduling patients, with services starting June 9. Patients will be tested pre-procedure using the established pre-procedure testing process.

Week of May 18, 2020

  • Mammography: Smith Family Breast Health Center (Traverse City) and all regional mammography locations will begin scheduling backlogged patients for diagnostic and screening exams. 
  • MRI: Foster Family Community Health Center (Traverse City) to expand hours Monday - Friday, 7 am - 9:30 pm.

Rehab Services

Week of June 15, 2020

  • Munson Medical Center (Traverse City): Reopening Outpatient Lymphedema Rehab program on a limited schedule 2 days/week.
  • Physical Medicine Associates of Northern Michigan (Traverse City): Reopening with additional space to maintain social distancing.

Week of May 18, 2020 

  • Speech Pathology: Visits and studies will primarily be conducted via telehealth. If telehealth is not an option, urgent studies to be performed in person at all MHC hospital locations.
  • Regional Outpatient Therapy:
    • Cadillac, Gaylord, Grayling, and Manistee hospital campus Outpatient Therapy locations will reopen at 50% schedules.
    • Additional regional off-campus sites operating on limited (2 days/week) schedules: Interlochen, Benzonia, Betsie Hosick (Frankfort), Boyne, and East Jordan.

Sleep Services

Week of June 22, 2020

Restarted PAP titrations with pre-procedural testing at the following locations:

  • Cadillac
  • Charlevoix
  • Traverse City

Week of June 8, 2020

  • Cadillac: Will reopen 3 days/week and will only conduct PSG studies.

Week of June 1, 2020

  • Charlevoix: Will reopen 3 days/week and will only conduct PSG studies.
  • Manistee: Will reopen 3 days/week and conduct PSG studies and PAP titrations with PAP patients tested pre-procedure using the established pre-procedure testing process.

Surgical Services

Week of June 8, 2020

  • Continued expansion with full boarding criteria, including all electives. Cases will be scheduled in a stacked manner. The decision on when to transition to surgical blocks will be made locally based on site and/or surgeon ability to fill scheduled block times.

Week of May 25, 2020 

  • We will begin the expansion of surgical procedures, including expanding boarding to include elective procedures in preparation for the expiration of EO 2020-17.

Urgent Care/Walk-in Clinics

Week of June 29, 2020

  • Cadillac: Reopening with limited hours (7 days/week, noon – 7 pm). Mobile specimen collection will be relocated to the Urgent Care upon reopening.
  • Manistee: Reopening with limited hours (M-F, 9:30 am – 6 pm).